Privacy Policy
Last updated: [Add date before launch]
This Privacy Policy explains how Cloud9 Toy Sourcing collects, uses and protects information submitted through this website.
Cloud9 Toy Sourcing is a B2B toy sourcing support service. We help business buyers enquire about sourcing plush toys, collectible toys, cute character products and related giftable products from China.
This page is a draft policy and should be reviewed before launch.
Information we may collect
We may collect information you choose to provide when you contact us, submit a sourcing request or communicate with us through the website.
This may include:
- Your name
- Business name
- Email address
- Phone number or WhatsApp number
- Country or target market
- Product type or sourcing request
- Target quantity
- Budget range
- Timeline
- Product references or files you choose to send
- Any other details you include in your message
We may also collect basic technical information from website usage, such as browser type, device type, pages visited, approximate location, referral source and analytics data where analytics tools are used.
How we use information
We use submitted information to:
- Respond to enquiries
- Understand sourcing requests
- Discuss possible product, supplier, sample, packaging, testing or shipping options
- Prepare sourcing quotes or next-step recommendations
- Improve the website and user experience
- Protect the website from spam, misuse or unsafe enquiries
- Keep basic business records
We do not use submitted sourcing enquiries to support counterfeit, replica or unauthorized branded product requests.
Product references and files
If you send product images, sketches, packaging references or other materials, we use them only to understand your sourcing request.
You should only send materials that you have the right to share.
If your request involves licensed characters, branded products or protected intellectual property, we may ask for proof of authorization before continuing.
Sharing information
We may share relevant details with trusted suppliers, factories, testing partners, logistics partners or service providers where needed to assess or support your sourcing request.
We only share what is reasonably needed for the enquiry or sourcing process.
We may also share information if required by law, to protect our rights, or to prevent misuse of our services.
Cookies and analytics
We use Google Analytics 4 to understand website traffic and improve performance. Google acts as a data processor for this. Analytics cookies load only after you accept them, and you can change your choice from "Cookie Settings" in the footer.
For more information, see our Cookie Policy and Google's privacy policy at policies.google.com/privacy.
Data security
We take reasonable steps to protect submitted information.
No website, email system or messaging platform can be guaranteed fully secure. Please avoid sending sensitive personal, financial or confidential information unless necessary.
Data retention
We may keep enquiry information for as long as needed to respond, manage business records, support future communication or meet legal and operational needs.
You may contact us to request that your information is updated or deleted, subject to reasonable business or legal requirements.
International communication
Cloud9 works with buyers and suppliers across different countries.
By contacting us, you understand that your information may be processed or discussed across borders where needed to respond to your enquiry or support sourcing communication.
Your choices
You can contact us to:
- Ask what information we hold about you
- Correct your information
- Ask us to delete your information where possible
- Ask us not to contact you again
Contact
For privacy questions, contact Cloud9 Toy Sourcing through the contact details provided on the website.
Important note
This Privacy Policy is provided for general website transparency. It should be reviewed by a qualified legal professional before publication.