General
What are your minimum order quantities?
MOQ depends on the product, factory, material, packaging and customization level. Plush toys often start around 500 to 1,000 units, but every project is checked individually.
How do you charge?
We provide clear quotes based on the product, quantity, supplier, sampling, packaging, testing and shipping needs. For custom development or special checks, sample or development fees may apply.
Can you arrange samples?
Yes. Tracy can help request samples, compare options, review photos or videos where possible, and manage sample feedback before production.
Do you reveal factory names?
Yes, when appropriate. Most buyers work with Cloud9 because they want Tracy to help manage supplier communication, sampling and coordination on the China side.
Can you help with shipping?
Yes. We can help coordinate shipping options depending on the product, order size, supplier and destination. Final shipping details depend on the order.
Can you help with custom plush toys?
Yes. We can help source factories for custom plush, private label plush, mascot plush and character plush based on your design, references, budget and target quantity.
Can you help with blind-box style toys?
Yes. We can help with original blind-box style toy concepts, collectible series, mystery-box style formats and cute character products.
Do you source official branded toys?
Only where supplier authorization is confirmed. We do not source counterfeit, replica or unauthorized branded toys.
Do you work with small businesses?
Yes, for business orders where the MOQ, budget and product type are realistic. Tracy can help check what is possible before you commit.
Do you handle personal single-item orders?
No. Cloud9 is a B2B sourcing service for business buyers, not a personal shopping service for individual toy collectors.
What is Cloud9 Toy Sourcing?
Cloud9 is a B2B toy sourcing partner based in Guangdong, China. Tracy helps overseas buyers source plush toys, collectibles, vinyl figures and custom character products from Chinese factories.
How long does it take to get samples?
First samples typically take 2 to 4 weeks after the factory receives the brief. Complex products like vinyl figures or multi-part designs may take longer.
Do samples cost money?
Sample fees usually apply for custom designs. The cost depends on the product type, complexity, materials and factory. Factory-existing products may have lower or no sample fees.
Do toys need safety testing?
Testing requirements depend on the destination market, age grading and materials. Products sold as toys in the EU, US or UK typically require testing to EN 71, ASTM F963 or CPSIA standards.
Can you arrange safety testing?
Testing can be arranged for destination-market standards such as EN 71, ASTM F963, CPSIA and GB 6675 where required. Cloud9 can help coordinate testing discussions with accredited labs.
Does Cloud9 source counterfeit toys?
No. We do not help source replicas, knockoffs or unauthorized branded toys. Cloud9 helps buyers source original, custom, factory-direct or properly authorized products only.